Meet

Bjorn Van Cotthem:
ITSM Specialist, Project Manager & Service Delivery Expert


Bjorn Van Cotthem is our driving force behind transformational IT service delivery across Europe and the UAE.

As co-founder and technical leader of VeeCay and Max Consulting FZ-LLC, he specializes in turning IT chaos into strategic business advantage through expertly designed ITSM frameworks.

her Philosophy

"Great technology should be invisible to users and invaluable to business. When ITSM is done right, your team stops thinking about IT problems and starts focusing on business solutions."

ITSM Specialist

Expert architect of IT Service Management solutions that align technology with business objectives and drive measurable ROI.

Project Manager

Successfully orchestrating complex IT transformations from strategy through implementation and optimization.

Microsoft Certified Trainer

Delivering comprehensive training across the Microsoft Stack and Office 365 ecosystem to maximize technology investments.

Service Delivery Manager

Established IT operations and support centers that scale seamlessly with business growth.


The Bjorn Difference:

What sets Bjorn apart isn't just his technical expertise—it's his ability to see the bigger picture.


He understands that successful ITSM implementation is 70% people and process, 30% technology. His approach transforms IT departments from reactive cost centers into proactive business enablers that fuel growth and innovation.


Core Specializations:

  • ITSM Strategy & Implementation: Designing scalable frameworks that grow with your business
  • Jira Service Management Mastery: End-to-end deployment and optimization for maximum efficiency
  • Service Delivery Transformation: Building world-class IT operations that deliver consistent results
  • Process Automation: Streamlining workflows to eliminate manual bottlenecks and reduce costs
  • Compliance & Audit Readiness: Ensuring your ITSM meets regulations and international standards like ISO 27001
  • Microsoft Stack Excellence: Complete training and administration across the M365 ecosystem